BTI Consulting Group has selected partners David Duffy and Nick Lamb as “2014 Client Service All-Stars” based on unprompted client feedback it received during its annual survey of corporate counsel at Fortune 1,000 and other large organizations.
“This elite group of standout attorneys is recognized as delivering the absolute best client service,” according to BTI Consulting, which named only 330 All-Stars this year. “The only way to become a BTI Client Service All-Star is for corporate counsel to single out an attorney for client service performance exceeding all others.”
Duffy was recognized as an All-Star in product liability and commercial litigation and was also listed in a Feb. 3 Law360 article “GCs Name Favorite Product Liability Attys.” Lamb was recognized for civil litigation, complex tort and commercial litigation.
BTI’s research focused on six key factors this year: client focus, innovative thought leadership, exceptional understanding of a client’s business, legal skills, outsized value and outstanding results. BTI called the All-Stars “a rare breed” who combine “exceptional legal expertise with practical advice, business savvy and innovative, effective solutions.”
The research process included interviewing more than 300 corporate counsel to probe them on every aspect of law firm relationships, including needs and priorities, the firms they rely on and client service expectations.