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For a second year, Thompson Coburn excels in client service survey

November 30, 2011

A deep understanding of a client’s business. Excellent value for the dollar. A wide range of legal services. When probed on these critical standards and more, corporate counsel once again named Thompson Coburn as top in class among hundreds of law firms across the nation.

For the second year running, the firm finished in the top 10 percent of BTI Consulting Group’s Client Service A-Team report. The 2012 report, released today, rated more than 300 firms on client service. BTI calls this top 10 percent of firms the “Client Service 30,” a select list of law firms that corporate counsel say deliver the best client service. BTI bases its rankings on objective, in-depth interviews with nearly 250 corporate counsel at Fortune 1000 companies, who were asked to rate firms in 17 categories.

In a difficult economic year where in-house counsel cast an even more critical eye on outside legal spending, more than 170 firms dropped out of BTI’s 2012 rankings.

“Thompson Coburn’s staying power in the BTI survey illustrates our passionate commitment to client service,” said firm Chairman Tom Minogue. “We make it a top priority to deliver excellent legal services on schedule, on budget and with superior client service.”

BTI, based in Wellesley, MA, is the leading provider of strategic research to law firms and general counsel. For the past 20 years, BTI has developed market research about client service, market direction and client satisfaction for more than 200 top law firms.